{"id":827,"date":"2021-12-07T11:47:10","date_gmt":"2021-12-07T11:47:10","guid":{"rendered":"https:\/\/www.ff-inka.com\/?page_id=827"},"modified":"2021-12-07T11:53:28","modified_gmt":"2021-12-07T11:53:28","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.ff-inka.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"827\" class=\"elementor elementor-827\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f91b0f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f91b0f9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89eff0b\" data-id=\"89eff0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9cde81 elementor-widget elementor-widget-heading\" data-id=\"c9cde81\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b89ed1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b89ed1e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9e6d00\" data-id=\"d9e6d00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-632cf73 elementor-widget elementor-widget-text-editor\" data-id=\"632cf73\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2>overview<\/h2><p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p><p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p><p>To complete your return, we require a receipt or proof of purchase.<\/p><p>There are certain situations where only partial refunds are granted:<\/p><ul><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li><li>Any item that is returned more than 30 days after delivery<\/li><\/ul><h2>Refunds<\/h2><p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p><p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p><p><em><b>Late or missing refunds<\/b><\/em><\/p><p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p><p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p><p>Next contact your bank. There is often some processing time before a refund is posted.<\/p><p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at sales@ff-inka.com.<\/p><p><em><b>Sale items<\/b><\/em><\/p><p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p><h2>Exchanges<\/h2><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at\u00a0sales@ff-inka.com and send your item to the address that we provide via email.<\/p><h2>Gifts<\/h2><p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p><p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p><h2>Shipping Return<\/h2><p>To return your product, you should mail us to sales@ff-inka and we will provide you \u00a0a physical address where you can send the product to.<\/p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p><p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p><p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p><h2>Need help?<\/h2><p>Contact us at\u00a0sales@ff-inka.com.for questions related to refunds and returns.<\/p><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.ff-inka.com\/en\/refund-policy\/\"> <span class=\"screen-reader-text\">Refund Policy<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"class_list":["post-827","page","type-page","status-publish","hentry"],"jetpack-related-posts":[{"id":713,"url":"https:\/\/www.ff-inka.com\/en\/privacy-policy\/","url_meta":{"origin":827,"position":0},"title":"Privacy Policy","author":"admin","date":"December 7, 2021","format":false,"excerpt":"Privacy Policy Who we are? The website address is: https:\/\/development.ff-inka.com. Comments When visitors leave a message in the web, we will keep the data that they left, the IP from the visitor and the browser\u2019s user agent string to aid spam detection.\u00a0An anonymous string created from your email address (also\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":786,"url":"https:\/\/www.ff-inka.com\/en\/cookies-policy\/","url_meta":{"origin":827,"position":1},"title":"Cookies Policy","author":"admin","date":"December 7, 2021","format":false,"excerpt":"Cookies Policy Cookies According to Law 34\/2002, of July 11, on Services of the Information Society and Electronic Commerce, (LSSICE) we inform you that our website uses its own and third-party Cookies.As a User of our website, we inform you that we use cookies and \/ or similar technologies (hereinafter\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":765,"url":"https:\/\/www.ff-inka.com\/en\/selling-conditions\/","url_meta":{"origin":827,"position":2},"title":"Selling conditions","author":"admin","date":"December 7, 2021","format":false,"excerpt":"Selling conditions Legal conditions Placing an order with FF INKA implies acceptance by the customer of the following legal conditions:Products prices are in Euros (\u20ac) and included V.A.T .Prices are valid except for typographical errors or end of stock.Sales made at FF INKA will be subject to German law with\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":57,"url":"https:\/\/www.ff-inka.com\/en\/","url_meta":{"origin":827,"position":3},"title":"Startseite","author":"admin","date":"December 6, 2021","format":false,"excerpt":"Winter Collektion Jetzt Shoppen Sichere Bezahlung keine Transaktionsgeb\u00fchrenEinfacher Bezahlung mit Visa oder Apple Pay Gratisversand Kostenlose Lieferung in Deutschland und einfache R\u00fcckgabe innerhalb von 30 Tagen Mit Liebe gemacht Alle unsere Produkte werden von unserem Team von Hand f\u00fcr Sie ausgew\u00e4hlt und jeder Artikel wird vor dem Versand einer Qualit\u00e4tspr\u00fcfung\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.ff-inka.com\/wp-content\/uploads\/2021\/12\/alpaca-esquilada.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.ff-inka.com\/wp-content\/uploads\/2021\/12\/alpaca-esquilada.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.ff-inka.com\/wp-content\/uploads\/2021\/12\/alpaca-esquilada.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/pages\/827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/comments?post=827"}],"version-history":[{"count":13,"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/pages\/827\/revisions"}],"predecessor-version":[{"id":840,"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/pages\/827\/revisions\/840"}],"wp:attachment":[{"href":"https:\/\/www.ff-inka.com\/en\/wp-json\/wp\/v2\/media?parent=827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}